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Complaints, Appeals, and Dispute Resolution Mechanism

Article 1 — Purpose​

This document establishes formal procedures for submitting, reviewing, and resolving complaints, appeals, and disputes arising in connection with activities conducted under the European Civic Resilience Programme (ECRP).

The objective of this mechanism is to ensure fairness, transparency, and procedural integrity.

Article 2 — Scope of Application​

This mechanism applies to complaints and appeals related to:

  • conduct of organisers or facilitators;
  • implementation of ECRP rules and procedures;
  • assessment or certification outcomes;
  • alleged violations of governance documents.

Article 3 — Right to Submit a Complaint​

  1. Any participant, facilitator, organiser, or partner institution may submit a complaint concerning an ECRP activity.
  2. Complaints shall be submitted in accordance with procedures established by ECRP.

Article 4 — Review Procedure​

  1. Complaints shall be reviewed in a timely and impartial manner.
  2. The review process may include:
    • examination of relevant documentation;
    • consultation with involved parties;
    • assessment of compliance with governance documents.
  3. Review outcomes shall be documented.

Article 5 — Appeals​

  1. Decisions taken under ECRP governance procedures may be subject to appeal.
  2. Appeals shall be reviewed by a body or individual not directly involved in the original decision.

Article 6 — Dispute Resolution​

  1. Where disputes cannot be resolved through internal review, ECRP may seek alternative resolution mechanisms consistent with its governance principles.
  2. Dispute resolution shall prioritise proportionality and de-escalation.

Article 7 — Protection Against Retaliation​

No individual shall suffer retaliation or adverse consequences for submitting a complaint or appeal in good faith.

Article 8 — Entry into Force​

This Complaints, Appeals, and Dispute Resolution Mechanism enters into force upon its official publication as part of the ECRP Governance Framework.